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QA Report Settings
The QA Report parameters can be configured at the Client level.
The default QA Reporting scoring is from 1 to 3.
The scoring can be increased from 1 to 10 or an N/A option can be added if required.
- Go to CRM->Clients
- Search for the Client and click on Search
- Click on the cogwheel
- Enable / Disable “Rating to 10” or “Add N/A option”
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